FAQ

To expand or contract the support rod, it needs a certain amount of force. However, if it turns out to be impossible to expand, spare parts as replacement can be provided to the customer.

Insufficient telescopic support force of the support rod, replace the support rod

It is possible to remove the water level observer, as well as watching it submerged in the water tank.
1. Check whether the bottom buoyancy sponge is still there, if not, replace the water level marker.
2. If the buoyancy sponge is still there, please use your finger to check whether it can move. If it cannot move, the float may be stuck. Replace the water level marker.
3. If it can be moved, please insert it back into the water inlet to confirm.

1. Please confirm whether the adapter function is normal, if not, please replace the adapter.
2. Please confirm whether the interface is connected properly. If unsure, please replace the adapter to test it. If it cannot be inserted, the machine needs to be replaced.
3. Please confirm whether the upper and lower ends of the support rod are connected. If not, please remove the sponge protecting the contacts.
4. Please confirm whether the indicator light on the control panel is lit. If it is not lit, there is a problem with the machine and the machine needs to be replaced.
5. Please confirm whether there is operation feedback when pressing the button. If there is no feedback, there is a problem with the light board and the light board needs to be replaced.

This machine can be set to/between 3 sets of times:
4H light (ON for 4 hours / off for 20 hours);
8H light (ON for 8 hours / off for 16 hours);
16H light (ON for 16 hours / off for 8 hours);
APP can set the turn-on time and turn-off time according to the actual display time.

The wavelength of the grow light is 380-800nm, excluding ultraviolet wavelengths. No UV rays.

Please confirm whether there is any operation feedback when pressing the button. If there is no feedback, there is a problem with the light board and the light board needs to be replaced.

1. Please confirm whether the water level is covering the water pump. The water pump will automatically stop working when the water level is low.
2. If the water level is normal, please restart the machine to confirm whether the water pump is running. The water pump runs for 30 minutes when the light board is on and rests for 30 minutes.
3. If the water pump does not run at startup, the water pump is broken, and the water pump can be replaced.

Please confirm whether the water is covering the pump.
This product uses a silent water pump. The noise is lower than 30db. If the noise exceeds 30db, the water pump should be replaced.
If the water level does not cover the water pump, it may cause the motor to run idly. This will cause excessive noise, and damage the service life of the water pump.

Press the pump button once (the pump icon will flash). The pump will enter standby mode, and the pump will not run again that day.
Press the pump button one more time (the pump icon will go out). The pump will go into shutdown mode and the pump will not run again until turned on.
Note: Turning off the water pump for a long time will cause the plant to die.

Please check whether the plug of the water outlet is correctly installed. If it is loose, please re-insert the plug. If the water still leaks, the plug should be replaced.

It is mainly composed of ABS. ABS plastic is theoretically non-toxic and non-hazardous. However, it may become unstable under heat and release harmful substances.

The maximum power is 36W, and the review power is 30W in normal use, and it works 4 hours a day. So use may go up to 0.12 kWh of electricity a day.

It is unable to save, reboot and restore the original settings.

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When the plant dies, there may be fungi attached to the planting cotton.
Do not reuse planted cotton, especially when sick or dead plants appear, replace the planting cotton used for sick or dead plants as soon as possible.

Planting cotton needs to be immersed in water, swelled after absorbing water, and the size determines the size of the planting basket planting basket.

No, the soil will dissolve into the water, as well as the fact that there may be bacteria and eggs in the soil.

Please make sure that the planted cotton is in contact with water. If it still cannot absorb water and swell, please replace the planted cotton.

First of all, the planting cotton needs to be soaked. After soaking the seeds are put in and the wait for germination occurs.

It may be caused by mosquito larvae. Change the water in the sink to confirm whether there are in fact worms. If it is larvae, you can kill the larvae with a little cinnamon.

Yes, it is recommended to insert 2 to 3 seeds (if some seeds do not germinate, it to increases germination success). After the seedlings emerge and have some growth, remove the weaker seedlings so that only the stronger ones grow.

All made of organic materials, which are safe and reliable, containing 30% organic binders and 70% organic materials certified by MSDS.

When the plant is tall enough to touch the plastic cup the germination cover can be removed.

All made of organic materials, which are safe and reliable, containing 30% organic binders and 70% organic materials certified by MSDS.

If there is no EC tester, the proportioning can be carried out according to the amount of water according to the instructions on the nutrient solution.

Nutrient A Composition:

1.Total N--9.0%

2.Soluble P2O5--8.0%

3.K2O--30.0%

4.Mg--3%

5.EDTA-Fe--0.30%

6.EDTA-Mn-- 0.06%

7.EDTA-Cu--0.005%

8.EDTA-Zn--0.01%

9.B--0.1%
Nutrient B composition:

1.Total N--11.5% 2.CaO--26%

Be careful with the quality of water used. Well water or mineral water may chemically react with the nutrient solution and cause precipitation. However, this should not have a detrimental effect on plants.

1. Please confirm that the nutrient solution is put into the water tank separately. The mixing of A and B will cause a chemical reaction. This will result in the loss of nutrients. Thus, it is forbidden to mix A and B.
2. The nutrient solution is a general-purpose nutrient solution, which may not have a significant effect on some plants. You can purchase a special nutrient solution for particular types of plants.

1. Please confirm that the nutrient solution is put into the water tank separately. The mixing of A and B will cause a chemical reaction. This will result in the loss of nutrients. Thus, it is forbidden to mix A and B.
2. The nutrient solution is a general-purpose nutrient solution, which may not have a significant effect on some plants. You can purchase a special nutrient solution for particular types of plants.

Yes.

1.5m which corresponds to 59 inches or 4.9 feet

Seeds are not provided, need to be purchased separately.

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When germinating, plants don't have many roots to consume water. Further, the system is designed to minimize evaporation.
Once the plants begin to grow, you will refill with water more frequently.

1. If the temperature is too high, the leaves will curl. Please move the plant away to a place where the temperature is lower.
2. The light is too strong, causing the evaporation of plant water. Please increase the height of the light board.
3. If the nutrition is insufficient, the branches and leaves will compete for nutrients. The weaker, new shoots, and other branches and leaves will curl. Please add nutrient solution.

1. The use of too much red light to promote the growth of leaves causes the plant stem to be weak and unable to support. Please switch the light mode to balance the growth of the plant.
2. Insufficient nutrition. This results in insufficient plant stem nutrition and lodging, please add nutrient solution.

1. Plants are dioecious and need to be pollinated before they can bear fruit.
2. Insufficient nutrients cause the plants to fail to bear fruit, please add nutrient solution.
3. There could be pests and diseases. If there are pests and diseases, please deal with them in time, so as not to affect other plants.

Fertilization is required, especially when the plant is in the growing stage. Reframing from fertilizing will lead to plant malnutrition

When the plant appears strong enough, it can be transplanted into soil. This usually happens after about 3 to 4 weeks after germination.

In the early stage of plant germination, white hairs will appear. The plant hairs will disappear in the growing period. The green color is moss. If white mold appears during the growth period, it needs to be cleaned in time as not to spread.

One only needs to replace the plant inorganic fertilizer with fertilizers showing organic certification. Simply, do not use inorganic fertilizers and pesticides.

Other safe nutrient solutions can be used. Nevertheless, be warned that improper use can lead to plant malnutrition and even the death of the plant